Series 1 Episode 10 - Weren't You Listening?

This episode takes a dive into the skill of listening! In particular, ACTIVE Listening!

Active listening is described and the elements and skills of active listening are studied.

4 distinct styles of listening

Hearing vs listening

Elements of active listening

Principles of active listening

Active listening skills you can develop

Barriers to active listening

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References:

• Rogers, C. R., & Farson, R. E. (1987). Active listening. In R. G. Newman, M. A. Danziger, & M. Cohen (Eds.), Communicating in business today. DC Heath & Company.
• Kubota, S., Mishima, N., & Nagata, S. (2004). A study of the effects of active listening on listening attitudes of middle managers. Journal of Occupational Health, 46(1), 60–67.
• Bauer, C., & Figl, K. (2008). ‘Active listening’ in written online communication-a case study in a course on ‘soft skills’ for computer scientists. In 2008 38th Annual Frontiers in Education Conference (pp. F2C–1). IEEE.
• Robertson, K. (2005). Active listening: More than just paying attention. Australian Family Physician, 34(12), 1053–105